Starting a campaign on Dignitat is simple.
a) Login with your Google/Facebook account on Dignitat
b) If you do not have a Google/Facebook account, then create an account on Dignitat using the link sign up
c) An activate account link will be sent to the email ID you provided. Click on that link to activate your account.
d) Once the account is activated, you can sign in using the email ID and click on "Start a campaign" link.
e) Fill in the details of the campaign like story, photos, videos etc
f) Save your campaign
g) Once the Campaign Governor verifies the campaign, it will go live and be visible to the users to contribute towards your campaign.

Funds can be raised by an individual, or a registered non-profit organization. Anyone who is in need can raise funds with the following conditions:
a. You should have a valid bank account and ID proof of the account holder to transfer funds.
b. You should have valid documents or proofs in the form of photos/videos for the cause or campaign you are raising funds for.
c. You should be able to provide proof of how the funds raised is being utilized if called upon to do so.
You can raise funds under any initiative or category like Clothing, Provisions, Medical, Environment, and Sports etc

There is no sign up fee. You can create an account and start a campaign free of cost.

Yes, Dignitat helps you raise funds in kind under categories namely Clothing, Provisions, School Bags. For categories namely Medical, Environment, Sports you can raise funds only in cash.

For campaigns running under categories like clothing, provisions and school bags, contributors can choose to contribute items from the e-commerce page instead of contributing cash.
Once the item is contributed, the contributor will receive a receipt via email provided and the item will be sent to the campaign planner who started the campaign.

Even today, in India alone, 2 million people a year do not have access to blood for survival.
Your blood is going to help someone in need.
Your contribution is important. Your contribution is important. Your decision to donate blood can save a life or even several.
Every time you donate blood, it is split into multiple parts and can help up to 3 people.

No. Dignitat assures you that all your details are secure with us in our database and is not put out in public for consumption. Every time someone is in need of blood in your city, you will be notified via SMS and email. There on, you can contact the person who is in need and take it forward.

In the last couple of years, there have been significant changes in our country and around the world and it is only for the better. Be it environment awareness, cleanliness awareness etc. All this has been possible due to volunteers coming forward and helping the organizations that are venturing into these causes.
It makes you insightful and you gain real-world experiences. Becoming a volunteer helps you polish your teamwork, problem-solving and people skills.

No. Dignitat assures you that all your details are secure with us in our database and is not put out in public for consumption.
Every time a NGO or a social enterprise in your city is in need of volunteers, you will be notified via SMS or email. If it is a cause you connect with and would like to support, you contact the individual and take it forward.

a) You can raise your needs in kind as well.
b) There is no minimum or maximum goal.
c) No sign up fee or campaign creation fee
d) Withdraw funds or items contributed in kind whenever you like.

We recommend you to link your account to Facebook. This makes it easy for you to share your campaign on Facebook. We from Dignitat will never post anything to your account be rest assured.

Send us an email at feedback@dignitat.org Our team will respond back at the earliest.

Our team is constantly in touch with the campaign planners, beneficiaries, contributors to ensure campaigns are legitimate and not fraud.
Before a campaign goes live, our team does a thorough verification and if found suspicious, we request for further documents and information supporting the cause. And during this process, if any campaign is found illegal, it is removed immediately. We always recommend that you only contribute to campaigns when you connect with the cause and find it legitimate.

Your campaign will not be listed in the campaigns listing page nor will you be able to start accepting contributions until our team reviews all the information provided.
It will take up to 1 working day for a campaign to be reviewed if you have provided all information and documents as requested. Till then you will continue to see a message ‘Pending Review‘ on your My Campaign page on the dashboard.
You will be notified via email once the campaign is reviewed and goes live.

No. We understand that many people start campaigns during emergency situations. But if we start accepting funds before review and the campaign turns out to be fraud then the trust of the contributors is lost.
Our turnaround time for reviewing a campaign is quick, so that you can start raising funds at the earliest.

Your campaign does not appear in search results because it is still under review.
It will take up to 4 working hours for a campaign to be reviewed. Till then you will continue to see a message ‘Pending Review” on your My Campaign page on the dashboard.

You can create 3 types of Campaigns
a) Fund/Contribution in Kind – Under this type you can raise funds or also receive contributions in kind for anyone, your loved one/an individual/an NGO
b) Blood Donation – Under this type you can find blood donors in your city. When you start a campaign and it is reviewed, all blood donors registered with us belonging to that city will be notified.
c) Volunteers Needed - Under this type you can find Volunteers for your cause in your city. When you start a campaign and it is reviewed, all volunteers registered with us belonging to that city will be notified.

It will take up to 1 working day for a campaign to be reviewed provided all the details/information is provided clearly while creating a campaign. To ensure there is no delay in review process, fill in the below details clearly:
a) Upload a display picture to your profile
b) Give your Organization details clearly including the PAN Number of your organization
c) Explain why you are starting a campaign, how the funds raised will be used, give a clear cover photo which will bring out the message.
d) Add documents that support your cause like medical bills, fee structure document to raise funds for education, invoices etc. Any documents that can help authenticate your fund raising purpose.
e) Preferred formats to upload documents is PNG, JPEG, PDF

You can select as many categories as you like under a single campaign to raise funds. There is no restriction on the number of categories. Example you can select Clothing/Education/Provision together under the same Campaign.

You can mention Item Name as what you are trying to raise funds for under Medical like Medical Bills, Surgery etc. The contributors will have a clear idea on how much funds is required for various procedures under Medical.

Once you create the campaign successfully, you will find the campaign under “My Campaign” tab on your Dashboard.

You will be notified via email when a contribution is made towards your campaign either in kind or cash.

Reaching your set target or goal is not a must. You can withdraw whatever contribution was made towards your campaign anytime.

You can leave notes or updates regarding the progress of the campaign or how the contributions are being utilized so that it encourages new contributors to contribute towards your campaign and the ones who have already contributed will know that contributions are being used in the correct way.

Yes. On your dashboard, under “My Campaign” tab you can click on “View” which will give the list of contributors and the amount they contributed towards your campaign.

The story or description of the campaign influences contributors towards your cause. Choose your words carefully.
a. Tell a good but a true story. Create empathy; it is the essence of why we give. But stay true to your cause and campaign. In the process of trying to create empathy do not mislead the contributors.
b. Structure your story correctly so that it connects with the audience.
c. If you are an NGO raising funds, try not to include everything that your organization does. Stick to the storyline or the specific activity you are raising funds for. This will help contributors have a clear idea on what activity you are raising funds for. Keep it crisp and clear.
d. Your story should have a strong beginning. Your story should capture the audience attention from the start itself.
e. Writing an appealing message is very important.
f. Make the donor/contributor the hero. Focus more on how the donor/contributor can make an impact to the cause you are promoting and less on what great work you as a campaign planner are doing. Sure you are doing a great job by promoting or working towards a cause but it’s all about the contributors who come along the journey to support and connect with your cause. Make them feel involved.
g. Make your story more about individuals. Give an example on how the contributors/donors generosity can benefit a person.

a. Break it up – To make the story easy to read and understand, keep the paragraphs short, not more than 4 or 5 sentences in each paragraph.
b. Add bold or underlined headlines – This helps the contributors identify different areas of your story. Highlight the words or sentences you feel are important and should draw the attention of the audience.
c. Add photos and documents throughout your story – It makes your story look true and believable since you providing proofs for your campaign or cause.
d. Use italics in your story – If you would like a part of the story to stand out or quote something important, use italics, it immediately draws attention of your contributors.

a. First try getting support from your family, friends, colleagues, neighbours. When people start supporting your campaign other contributors will also get the confidence to come forward and support.
b. Share your campaign on all social media networks.
c. Tag your friends and let them know about the cause and ask them for help and contributions. Ask them to share it and help spread the word.
d. Create posters of your campaign and promote it by sticking it in your hallway or notice boards.
e. Offline marketing by conducting community gatherings and organizing low key events to raise funds and spread the word.
f. Live stream this event on your social media page so that your friends and followers can see it live and come forward to help.
g. You can also a make a video of this event and post it to your campaign online so that users can view it, feel a connect towards your cause and contribute.
h. Thank the people who supported your campaign and make sure you update them on the progress on a regular basis.

a. Make your campaign worth sharing – Your campaign should revolve around a contributions from users will have a positive impact on the life of a person. Try explaining the cause in a single sentence like the headlines of the newspaper
b. Begin your email campaigns – Using our email service provided, send out emails to as many people to talk about your campaign or cause. Tell them to forward it to their known circle and make it go viral.
c. Good pictures of your cause and campaign not only bring out the authenticity but also captures the attention of the audience. “A picture is worth a thousand words”.

It is recommended that you post updates about your campaign on a regular basis. This will help the users who supported your campaign know what is the progress and how the money is being utilized. And will allow new users to read, connect to your cause and come forward and support. Every contributor would like to know if the support extended is being utilized in the right way.

You can edit any of the details after you have created a campaign. The details will be sent again to the Campaign Governor for review and if the information provided is correct the edited data will go live. If any of the new information provided is not correct then the original data provided will be activated. And if any of the new information provided looks to be suspicious or not as per the terms and conditions, the campaign will be closed immediately for accepting contributions.

Your updated campaign details may be under review and therefore is not reflecting in the campaign details page. Once the Campaign Governor reviews it, the updated data will get activated for you and the contributors to see it.

The data which was last reviewed and activated by the Campaign Governor will be reflected on the campaign details page. But if the updated campaign details provided look to be suspicious or without supporting documents or proofs, the Campaign Governor reserves the right to close the campaign immediately.

If you started a campaign under any of the categories where contribution in kind is accepted, you can reduce the quantity only under the following conditions:
a) The campaign is still not gone live and is under review.
b) The campaign is gone live but did not start receiving contributions as yet.
Once the campaign starts receiving contributions, you cannot reduce the quantity for any of the categories.

Yes, you can increase the quantity at any time.

There can be decrease or increase in the goal/amount to be raised based on the cost of the items in our e-commerce page. If the price of an item decreases in the e-commerce page, the same will reflect in your campaign as well and the total amount to be raised will also decrease. If the price of an item increases, the same will reflect in your campaign as well and the total amount to be raised will also increase. This will be taken care by the system automatically.

No. The change in goal/amount to be raised is applicable to only categories where contribution in kind is possible from the e-commerce page.

No. You cannot close or delete an ongoing campaign. You will need to contact our team to do so. Please write to us at queries@dignitat.org

Once the goal/ amount to be raised set by you are reached, the campaign will automatically close and you will receive a notification via email for the same.

No. You will have to create a new campaign.

You cannot reach out to the blood donors/volunteers on your own. Once the campaign is reviewed and goes live, blood donors/volunteers registered with Dignitat will be notified and your number and name will be shared with the blood donors/volunteers. If interested, they will contact you. The blood donors/volunteers can also show interest in your cause/campaign from the campaign’s detail page. You can see the name of the interested blood donors/volunteers from the “My Campaign” tab under dashboard.

As per world health organization, below are certain criterias to be able to donate blood. You can gather more information from the donation site if you wish to donate blood to any of the campaigns running on the Dignitat.
a. You should be aged between 16 and 65.
b. You should weigh atleast 45 – 50 kgs
c. You must be in good health at the time you donate. You cannot donate if you have a cold, flu, sore throat, cold sore, stomach bug or any other infection.
d. If you have recently had a tattoo or body piercing you cannot donate for 6 months from the date of the procedure.
e. You must not donate blood if you do not meet the minimum haemoglobin level for blood donation. A test will be administered at the donation site.
f. Have ever injected recreational drugs.

Thats OK. We understand that you must be busy with your personal commitments or don’t connect with the cause any longer and therefore did not to turn up on the given day even though you showed interest earlier.
We recommend that you read all the details provided in the campaign description and only if you connect with the cause then show your support.
And once you show support try your best to be present as the team organizing it will be counting on you.

No. As of now the only option to support a cause is online. We are working on expanding and accepting support via other modes of payment.

A campaign can be started under various categories like provisions, clothes, education, sports, medical etc. In a few of these categories, a contributor/donor is given two options to lend support:
a. Contribute in cash – You can lend support to a cause by giving cash and making the payment online. The collected amount will be transfered to the beneficiary.
b. Contribute in kind – You can lend support to a cause by giving in kind. That is, you can buy the item needed by the beneficiary from the e-commerce page and instead of transfering money to the beneficiary, the item you contributed will be sent to the beneficiary.
NOTE: The item you contributed from the e-commerce page will be sent directly to the beneficiary and you will receive the payment acknowledgement receipt via the email ID provided.
However, few of the other categories example medical, sports etc there is only one option to lend support and that is by contributing in cash.
On the campaign detail page you will be provided different options to contribute based on the category. You can choose the option you would like to go with to lend support.

When you contribute in kind, the item you chose to contribute from the e-commerce page will be sent directly to the beneficiary. You will receive a payment acknowledgement receipt.

On successful payment you will receive an acknowledgement receipt from Dignitat on the amount contributed in cash or the number of items contributed in kind.

No. The amount you choose to contribute for that campaign, you are charged only that amount

No. You will be charged only for what the price of the item is on the e-commerce page. The price of an item is inclusive of all taxes.

Dignitat checks the ID proof of the campaign planner, verifies the mobile number during campaign creation. Once the campaign is created, it gets assigned to a Campaign Governor. The Campaign Governor does the verification of the campaign to ensure it is legitimate by background verification and asking for necessary documents. We ensure that the campaign details and campaign planners are legitimate by working with them closely and being in constant touch asking for updates.
If Dignitat finds any campaign suspicious or questionable, we ask for more documents to establish that the campaign is genuine. If the campaign is found to be fraud, then the campaign does not go live and will not be visible to any contributor to make contributions.

We do not store any of your card/bank details when you make a contribution. Your personal information is not shared with anyone including the Campaign Planner.
Even when you choose to support a Blood Donation or Volunteering Campaign, we do not share your details with the Campaign Planner.

On the campaign detail page that you wish to support, look for “Do you provide 80G tax exemption”

If you are contributing in cash and to a legally registered non-profit organization, only then you are eligible for tax exempt benefits. On the campaign detail page that you wish to support, look for “Do you provide 80G tax exemption” If you choose to contribute in kind, you will not be eligible for any tax-exemption benefits.

The details like PAN Number, Name, and Address etc will be collected from you by Campaign Governor once you make the contribution. These details will be given to the NGO and you will receive the tax-exemption document when the Non-Profit organization you supported issues it.

You can leave a comment in the comments section of the campaign you like to support and the Campaign Planner will respond back to you. If you would like to get in touch with the Campaign Planner by other means then please write to us at queries@dignitat.org

If the amount is debited then it is held at the payment gateway and will be credited to Dignitat. When the payment is received by Dignitat, you will receive an acknowledgement. If the acknowledgement is not received in 48 hours, please write to us at queries@dignitat.org

Yes, when making a payment towards any campaign choose the “Anonymous” option and you will remain anonymous.

Yes. You will have the same user experience while using the site on your mobile/tablet.

As of now, there is no option to return the amount contributed. We are working on expanding and providing support for such errors. Till then, we request you to please cross verify the amount before contributing.

You need to initiate the withdrawal request as described below:
a) Login to the Dignitat website.
b) Go to your dashboard
c) Go to “My Campaign” tab on your dashboard
d) All campaigns created by you will be listed
e) Click on the “Withdraw” link of the campaign you would like initiate withdrawal for<br> f) For certain categories of campaigns, you can initiate withdrawal in cash or kind based on what was contributed by contributors. For the other categories like you can initiate only withdrawal in cash request.
g) Once you initiate the request, you can see the account summary of your campaign.
h) Click on “Send Withdrawal Request” button.
i) If you have initiated withdrawal in cash request, the amount raised will be transferred to the account details you provided while initiating the request.
j) If you have initiated withdrawal in kind request, the items that were contributed will be sent to the address you provide while initiating the request.

It will take 3-4 working days for amount to reflect in your account provided the bank details provided by you at the time of initiating withdrawal request are correct. We request you to cross verify the bank details and ensure all details filled in are correct for smooth process.

It will take 5-7 working days based on your location, provided the address you gave while initiating the withdrawal request is correct and complete.

You can initiate as many times as you had like provided there are contributions made towards that campaign.

No. At the time of initiating the withdrawal request, the total amount that has been raised for that campaign will be transferred to you after deductions. Please check our pricing policy for details.

Yes it is possible if the campaign is personal or individual campaign. You can give bank account details while initiating the withdrawal request. Campaigns started on behalf of Non-profit organizations or by non-profit organizations, contributions can be transferred only to the designated bank accounts.

While initiating the withdrawal request you need not submit any documents. But once the request reaches our team, Campaign Governor will get in touch with you for further procedure.

Please write to us at queries@dignitat.org stating the issue clearly and for which campaign. Provide your contact details in the email.

You will receive an email from our team when the transfer is initiated from our end or when the items are dispatched from our end.

We recommend you seek advice from tax consultant. We cannot provide this information as every situation is different.

No. Once the withdrawal request is initiated you cannot cancel the request.

It is very simple. If there are unused items, items that you do not want anymore, you can let us know by filling in all necessary details in Collection Box page. Our team will contact you on the number/email id provided. From there on, we will pick up the items from the address provided by you.

The minimum number of items is 15. There is no limit to the maximum number of items you an put in the collection box.

You can give away any item, new or old. But there are certain rules/conditions to be followed as stated below:
a) You can give clothes that are washed and are wearable.
b) Clothes should be in good condition. Please remember, do not give something which you yourself would not accept.
c) School Bags/blankets/toys/shoes/slippers or any other item you are putting the collection box should be in usable condition.
d) If the items are dirty/broken/unusable they will be returned back.

Yes. You can use the Collection box service to only give items that can be easily transported and is of use to the needy like Clothes/Bags/Shoes/Toys/Books/Stationary/Blankets/Pillows etc.

To put items in the collection box you will not be charged any fee. After you put items in the collection box, our team will get in touch with you and based on the below mentioned criteria you will be charged a certain fee. Our team will also let you know about the date and time of pick up.
The service fee is charged based on the following criteria:
a. Number of items.
b. Type of items.
c. Area of pick up.
d. Total weight of the items.
e. Mode of transport used based on the number of items.
We assure you the best prices for this service.

You will not be charged for putting items in the collection box. You can cancel the service 2 days prior to the pickup date agreed upon and you will not be charged any cancellation fee. However, if you would like to cancel the service after that then you will have to pay a cancellation fee of Rs 150.

You are being charged a cancellation fees because our team would have already made arrangements and paid advances to arrange for a pickup. Last minute cancellations can disrupt our planning and service.

You will receive an email on the email ID provided with all the details you had entered in the collection box.

You can let our team know when they get in touch with you for confirmation or you can drop an email to queries@dignitat.org

You will not be able to edit the number of items once saved on the website but when our team gets in touch with you after we receive the details, you can let us know. Or drop us an email on queries@dignitat.org . Based on the number of items and other criteria’s as mentioned in question 5, the service fee will be charged.
If you want to increase the number of items you want to give away after the service fee and date & time of pick up was agreed upon, drop us an email on queries@dignitat.org and a revised service fee will apply.
You can decrease the number of items but the service fee will remain the same that was agreed upon.

You can change the date and time of pickup 2 days prior to the pickup date agreed upon. To do so, please drop us an email on queries@dignitat.org and our team will get in touch with you. If you want to change the date and time of pickup after that, then the service fee will be revised.
Before our team is dispatched to the pickup point, you will be contacted to confirm your availability. However, once the team is dispatched and reaches the pickup point and you are not available, you will be charged Rs 150 as non-availability fee with your next pickup.

We take utmost care while packing and delivering items. The price of the item is inclusive of all taxes and shipping charges.
a. If the order is cancelled by you before it is processed or packed, lost or un-delivered to the address you provided we will refund the complete order amount.
b. You cannot cancel the order after it is processed or packed.
c. You cannot return the order once delivered.

a. Login to the website.
b. Under the dashboard go to “Orders” tab
c. Click on action against the item you ordered to check the status.

Yes. You will receive an email on the status of your order.

You can drop us an email to queries@dignitat.org . Please make sure to send your order ID, mobile number and name.

It will take 5-7 days based on your location for the order to be delivered.

All orders are dispatched through India Post.

You can place order based on the age group. This is not a typical e-commerce website dedicated for shopping. It was developed with the idea of being able help raise funds for people in need and have it available for users also to be able to buy for themselves or for anyone they know who is in need as we offer best prices.

You will not be able to view all the items. The display picture of the main category is only for representation purpose and will give you an idea on the kind of items present in our warehouse. It is not necessary that the item displayed on the display picture is the same item you will receive. But we guarantee you a good quality for best prices. This is not a typical e-commerce website dedicated for shopping. It was developed with the idea of being able to help raise funds for people in need and have it available for users also to be able to buy for themselves or for anyone they know who is in need as we offer best prices.

Items once delivered cannot be returned. This is not a typical e-commerce website dedicated for shopping. It was developed with the idea of being able to help raise funds for people in need and have it available for users also to be able to buy for themselves or for anyone they know who is in need as we offer best prices.

You can cancel the order before it has been processed and packed by sending an email to queries@dignitat.org . Please send your order ID, name and mobile number as well in the email. Any amount paid will be credited into the same payment mode using which the payment was made. You cannot cancel an order after it has been processed and packed.

For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

Yes. If you cancel the order, applicable GST amount also will be refunded into the source account.

You can create a campaign under funds/contribution in kind, Blood Donation, Volunteers Needed category for free.
You will not be charged any amount to create a campaign under any of these categories.
For funds/contribution in kind, Dignitat charges service fee of 5%, payment gateway fee of 2% to 3% based on the payment gateway used and an additional 18% GST is applicable on 5% Dignitat service fee at the time of initiating withdrawal of contributions.
For Blood donation and Volunteer Needed campaigns there is no fees at any stage. It is absolutely free.
For Collection Box service, at the time of dropping items into collection box it is free but Dignitat charges a service fee amount based numer of items, type of items and location. Please read our Collection Box FAQ for further details.

Yes. When you initiate the withdrawal request from My Campaign tab under dashboard, you will be presented the entire breakup and what is the amount you will receive.

It is charged for processing your payment request. This is around 2% to 3%.